Terms and Conditions
Our terms and conditions are designed with you, our students in mind. Our priority is for you to enjoy your time with us and to understand both your and our responsibilities to one another when you visit us or book onto one of our activities. Please read our terms and conditions below. Please note that if you sign up to any of our facilities or activities for example live streaming classes additional terms and conditions may apply. If you have any questions, ask us and our Studio Manager will be happy to help you.
Terms and Conditions
Please read these Terms and Conditions before booking onto any Activity or purchasing any of our services as by doing so, You agree to our terms and conditions of business and accept our liability waiver.
1. We reserve the right to vary or revoke our Terms and Conditions from time to time, which We may consider necessary or suitable for the regulation of our Studio and the conduct of our Students. Any changes to our Terms and Conditions will be published on our website and will apply to all Students.
2. DEFINITIONS
In these Terms and Conditions, the following definitions apply:
Activity and Activities means any of the services that We offer including a single class session, a course, teaching programme, retreat, workshop, or other service.
Privacy Policy means our Privacy Policy which may be updated from time to time at our discretion and displayed on our Website and/or available to you on request
Student or You means you or any person using the Studio facilities as your guest or in your care
Studio means the studio premises of Love Supreme Projects at 92 Golborne Road, London W10 5PS or any other such venue as We may from time to time run our Activities from including all of the physical spaces that are occupied and part of Love Supreme Projects including our yoga studio, change area, corridors, office and all storage and team areas.
Terms or Terms and Conditions are as defined here.
Website means www.lovesupremeprojects.com or affiliated website.
We and Us means A Love Supreme Operations Ltd a private limited registered at Companies House (registration no: 13524188), registered office address: 10 Norwich Street, London, EC4A 1BD trading as Love Supreme Projects.
Consent Forms
3. If You are a new client, You may be required to fill out a consent form and You will be required to sign a liability disclaimer before participating in your Activity. We require the requested information to complete your profile and to ask important medical information about the state of your health.
Teaching Schedule
We reserve the right to modify our class / Activity schedules and opening hours in our absolute discretion. Where a class/ Activity is withdrawn, cancelled, or rescheduled, We will make every effort to notify You promptly and to offer an alternative similar Activity. When a suitable alternative Activity is not available to You, a refund will be issued.
Our classes/ Activities are subject to availability, and We will do our best to get You onto your preferred class/ Activity where We can do so but cannot guarantee a place.
Occasionally We will arrange a substitute teacher when the usual teacher is not able to teach a particular class for any reason. Information about who is teaching the class will be updated on our class timetable. We will aim to arrange substitutes with as much advance notice as We reasonably can, but sometimes it may not be possible to update You or our website in advance of teacher substitution.
We recommend arriving at the Studio at least 10 minutes before the start of class/ Activity and We ask that Students check in with reception. We know that this is not always possible but if You do not check in at least 5 minutes before the start of the Activity your place may be offered to another Student on a waitlist.
For health and safety reasons We need to know that You have arrived at the Studio and so it is a strict condition that You check in with reception team before the start of any Activity.
Attire
Students should dress appropriately for the Activity and remove footwear before participating in the Activity unless directed otherwise by the instructor, subject to these Terms, or as medically advised by a Students medical practitioner. We may ask Students to leave the Studio if We think that their appearance is inappropriate.
Fitness and Health
10.1 We shall only provide You with instruction that We are qualified to give. Our guidance and any information that We provide is not a substitute for consultation, diagnosis or medical treatment of your medical practitioner or health care provider. We are not qualified to express an opinion that You are fit to safely participate. You must obtain professional or specialist advice from your doctor before participating.
10.2 If you have concerns about your physical condition, You must not do strenuous physical activities without first getting medical advice to confirm that you are fit to do so.
10.3 You should not take part in any physical Activity that You may not be fit for. You are responsible for monitoring your own condition during the Activity.
10.4 You must inform the Studio Manager or our Instructor prior to attending any Activity about anything that is relevant to your physical condition including but not limited to pregnancy. You must continue to keep this information up to date throughout your participation on our Activities.
10.5 You are responsible for monitoring your own physical condition. If You suffer any unusual symptoms, You must immediately stop the Activity and tell a member of staff at the Studio.
10.6 By attending an Activity, You warrant that You are physically fit and have no medical condition which would prevent your full participation in the Activity.
10.7 We may refuse access or the provision of its services to anyone if, in our absolute discretion, We consider that your health or that of any other Student may be endangered by participating in an Activity.
10.8 You must not participate in an Activity if You are under the influence of alcohol or non-prescription drugs.
10.9 We will observe government guidance relating to Covid safety measures. You should not attend the Studio if You have tested positive for Coronavirus or are displaying symptoms of Coronavirus.
Personal Belongings and Lockers
All personal belongings brought into our Studio are at the owner’s own risk. We do not accept legal responsibility for any loss or damage to such items. We do not accept any liability for loss or damage to such items or any responsibility for items left on its premises.
11.2 If You leave your belongings at the Studio, We have the right to remove your belongings. We will store removed belongings for up to two weeks after which We may remove them and after this time, will in our discretion, give these items to charity.
11.3 Mobile phones and personal electronic devices should be silenced or turned off upon entry into the Studio and during your visit.
11.4 You may take photos of yourself for personal use only at our Studio but not during an Activity or in changing room areas. Taking photos and filming of other Students or an Activity is strictly prohibited.
11.5 Subject to clause 11.6 below, the filming or taking photos of streamed online Activities is strictly prohibited by You.
11.6 We may request to take photos or film Students during an Activity. Where We take photo images or filming of participation in an Activity, We will ask for your permission and consent to do so first.
11.7 We may operate CCTV at our Studio for safety and security purposes and by attending our Studio You consent to filming and images of CCTV footage for this purpose.
Cancellation and Refunds
12.1 Cancellation Policies
Weekly classes
More than 1 hour's notice:
Receive a credit on your account or you can transfer your credit to another class.
Less than 1 hour's notice:
No refunds, credits or transfers will be given.
Workshops & other events/ Activities (excluding Weekly Classes)
More than 7 days' notice:
Full refund or studio credit.
Between 7 days’ and up to 72 hours’ notice:
50% refund or 100% credit.
Less than 72 hours’ notice:
No credit or refund will be given.
Monthly Pass
By signing up for the monthly subscription, You agree that the membership allows, subject to availability, to unlimited access to full price weekly studio and online classes only, excluding workshops and events.
The membership is personal to the person for whom the membership is bought for and us non-transferrable and cannot be used by anyone else.
The membership starts on the date chosen for the membership to start and renews automatically on a monthly rolling basis on the same date every month until cancelled by You by email.
The first payment is taken on the date of purchase and renewal payments are taken automatically on the renewal date every month using the stored bank card details provided.
If a renewal payment fails due to card expiry, cancelled card or for any other reason, You are still liable to pay the amount owed using an alternative payment method.
You may choose to cancel the membership anytime providing You give at least 14 days notice before the next renewal/payment due date. Notice must be given in writing by email to info@lovesupremeprojects.com and We will confirm receipt of such notice by email. Verbal notice cannot be given to cancel this membership.
If the above notice is not given, the monthly payment will be taken and You will not be eligible for any refund either partial or in full.
We reserve the right to cancel this membership at any time by giving a minimum of 14 days notice and such cancellation will then take place on the next payment/renewal date following the expiry of the period of notice.
From time to time We may need to increase the price of the monthly membership or to change the terms and conditions. We will give a minimum of 14 days’ notice by email of any such changes and when the changes will take effect. If You do not wish to continue the membership under the new price and/or Terms and Conditions You can cancel the membership by email within a further 14 days to terminate on the next payment/renewal date and no further payment will be taken. If You do not cancel the membership within the time specified, the price and/or the terms and conditions of the monthly membership will change in accordance with that notice.
Gift Cards
These are valid for 1 year from the date of purchase.
Pricing Information
14.1 Our fees and pricing arrangements are set out in our Pricing Information. We reserve the right to vary or increase our fees from time to time.
Safety and Hygiene
15.1 We do not allow crockery or glasses at the Studio unless We have organised this.
15.2 Animals are not permitted in the Studio except for assistance dogs.
15.3 You must pay particular attention to all signs relating to health and safety at our Studio. If You do not understand a notice or sign, please ask one of our team. Fire exits are clearly marked throughout the Studio. In the event of a fire, or fire alarm, You should make your way out of the Studio through the nearest possible exit which is clearly marked.
15.4 You must observe and comply with the Health and Safety procedure guidance in place at the Studio.
15.5 If You suffer an accident or injury on our premises, You must report it and the circumstances under which it happened to the senior manager on duty immediately.
15.6 Smoking is not permitted in any part of the Studio.
15.7 You must follow the reasonable safety direction of the instructor of any Activity.
Student Conduct
16.1 We will show You appropriate respect and You are expected to behave appropriately, respectfully, and politely to Us and all persons at the Studio. We will not tolerate any abuse of our staff or other visitors to the Studio and reserve the right to ask You to leave the Studio should We consider, in our absolute discretion, it necessary for the safety and well-being of You, Us or others.
16.2 You must not be intoxicated with alcohol or drugs when attending our Premises or participating in any of our Activities.
Children’s Health and Safety and Age Restrictions
17.1 Children aged 16 or under must be supervised at all times by an accompanying adult who is responsible for their care.
17.2 Children may only be permitted to participate in an Activity where We have agreed the same in advance. We reserve the right to refuse participation by a child in our Activity in our absolute discretion for any reason and at any time before or during the Activity.
Jurisdiction and Third Party Rights
18.1 We shall try to resolve any disputes with You quickly and efficiently. Our Terms and Conditions shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.
18.2 In the event of a dispute between us, You and We agree not to engage in any conduct or communications, including on social media, designed to disparage each other or any member of our team.
18.3 Noone other than a party to these terms and conditions has any right to enforce any term of our contract or to use any of the facilities that We offer.
Limitation of Liability
19.1 Except for any legal responsibility that We cannot exclude in law (such as death or personal injury caused by negligence) We are not legally responsible for any losses that (a) were not foreseeable by You and Us when our contractual obligations were formed and (b) that were not caused by any material breach of these Terms on our part. We are also not responsible for any business losses, including loss of business, loss of profits, loss of management time and loss of business opportunity.
19.2 Our total liability to You is limited to the amount of fees that You have paid for the relevant Activity, membership or to Us.
19.3 Neither party shall be in breach of this agreement or otherwise liable for any failure or delay in the performance of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. The time for performance of such obligations shall be extended accordingly. If the period of delay or non-performance continues for 3 months, the party not affected may terminate this agreement by giving 7 days’ written notice to the affected party.
Your Information and Data Protection
20.1 Your personal information that You provide Us with will be dealt with in line our with our Privacy Policy which You can access from our website at www.lovesupremeprojects.com or from the Studio Manager on request. If You want to know what information We hold about You, or You want us to correct any information We hold about You, the appropriate procedures are set out in our Privacy Policy.
Billing
21. We may use a third-party payment processor, Stripe, (the “Payment Processor”) to bill You through a payment account linked to your website account (your “Billing Account”) for paid Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms of Service. More information is available in our Privacy Policy. We are not responsible for errors by the Payment Processor. By choosing to use paid Services, You agree to pay us, through the Payment Processor, all charges at the prices then in effect for any use of such Paid Services in accordance with the applicable payment terms and You authorize us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payments using that selected Payment Method. We reserve the right to correct any errors or mistakes that the Payment Processor makes even if it has already requested or received payment.
General Guidelines
22. You must observe the Studio guidelines which may be notified to You from time to time and are requested to comply with any reasonable directions or instructions which We may issue for the smooth operation of the Studio.
22. You should give written notice of any change of address or contact details. Should You fail to do so, all communications that We send to You will be deemed to have been received by You were sent to your last known address or email address.